We have an exciting opportunity for an IT Systems Analyst, working across a wide variety of tech and cloud solutions. This person will be reporting to the Senior Group IT Manager. This person will play a critical role in supporting Sloclap across various projects.

Responsibilities

• Maintain and improve current tooling and connections between IT services to improve efficiency and reduce errors
• Administrate the maintenance, configuration, and business continuity of IT services
• Conduct post-mortems and root cause analysis for IT service outages
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Monitor services uptime and ensure business continuity
• Manage automation and tool to improve managing our endpoints through Intune
• Proactively ensure the highest levels of systems and infrastructure availability & security
• Establish and centralised system logs of IT services
• Own projects, overseeing a project from start to finish. Accountable for establishing project milestones and project deliverables
• Routinely contributes to IT documentation and Knowledge Base
• Assist with vendor relationships for IT services
• Assist with projects and tasks outside of the day-to-day responsibilities

Requirements

• 5+ years previous work experience; 3+ years previous experience in a similar role
• You are a doer, strive for excellence, and make every effort to unblock issues.
• You have a passion for automation and improving work efficiency
• Versioning tools knowledge (Perforce, GIT, etc..)
• Working knowledge of virtualization, AWS, VMWare, or equivalent
• A proven track record of developing and implementing IT services
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• A self-starter, ability to multitask, prioritise issues based on severity and work independently
• Maintain close attention to detail and follows a task to completion
• Ability to communicate clearly both verbally and in writing
• A good understanding of networking (familiar with OSI model)
• A good understanding of localised infrastructure

Desirable

• Experience within the video gaming sector
• Experience with Unreal Engine 4/5
• Experience with Perforce
• Experience with migration from gsuite to 365